Hello Folks , I trust you are all doing great, hope the money is flowing into your account courtesy our MMM Community? Today i would like to talk about Four (4) problems which I personally believe are the most serious and common ones some people face in the MMM community. They are summarized below:
1. First Problem: You are paired finally after waiting forever and you are to pay Mr.A, MMM would give you about 48hours to pay him orif you fail to do so, you would be blocked from the community loosing all your Mavros. You would normally want to get in touch with Mr.A before sending him money (especially when the money in question is huge e.g 500,000 Naira), the reason people call before sending money is to create alertness to the party so that he/she could quickly confirm the payment afterward and to make sure you don't send money to a wrong person. Ok the Problem now is, you tried to call him at the number he provided in his MMM profile but the line is always switched off or never reachable, Do you go ahead to send money to the account shown (without prior communication) or Do you refuse the transaction?
2. Second Problem: Whether there was an earlier communication with Mr.A prior sending him money or not, you sent him the funds and uploaded your POP (proof of payment) as instructed by MMM but Mr.A simply won't confirm it at his PO (personal Office),either cause he is too busy at work, busy doing other personal things, he is out of internet or he simply doesn't give a damn about you. This problem with non confirmation of POP can be very troubling, you go through extreme stress to pay someone and the person fails to go confirm the payment, You can't GH until your POP is confirmed, so what do you do?
3. This third problem can sometimes arise when you GH and you expect someone to pay you. The problem is that someone claims he has sent you money and uploaded a POP, meanwhile you are yet to get an alert confirmation from your bank that any money entered, Do you go ahead to confirm his POP which may be a fake POP?
4. Account placed on Moratorium (blocked from using the MMM system), how do i reinstate it?
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NO COMMUNICATION WITH RECEIVER OR NON-CONFIRMATION OF POP BY RECEIVER
This cases are regular cases in MMM. Some guiders are not reachable at some particular time reasons best known to them. Why some receiver put invalid numbers that's not reachable.
Please note something about MMM. You can never loose your money as far as you have your Proof of Payment (POP). So I advise participants not to discard their POP until their payments are being confirmed.
To answer the first problem..In a situation like this, note that it is not a robot that clicked on GH for Mr.A. Since he has a request for GH, Mr.A is expecting payment and once he get payment, he must confirm.
You can do 3 things in cases when communication isn't working out with his provided phone number and when his guider is not reachable as well.
1. Click on the message icon on top the the details in the order to pay Mr.A.
Simply write Mr.A through that message box asking him for his direct line to reach him or if you can go ahead to make payment.
Immediately you write him, Mr.A would see it in his own PO when he logs in and CRO also sees the conversation. Mr.A will likely reply you.
2. Actually, whether there is phone conversation prior to money transfer or not, you can go ahead and make payment into the provided bank details of Mr.A and upload your POP afterwards. You would be confirmed by CRO even if Mr.A fail to confirm you, CRO may however ask you to upload your POP, so always make sure you keep your POP until you are confirmed.
3. If you are not still comfortable because you couldn't reach Mr.A, what you can do again is to click on details, scroll down and click on I REFUSE TO MAKE PAYMENT. A popup will come up and you should type in the box that 'the receiver details is not correct' and click on OK. The system automatically cancel the order to pay Mr.A and match you with someone else. The matching can be immediately or within 4 - 7 days. But note that you can only use this third option only once in every 31 days.
I hope my answers solved problems 1 and 2. Now on to problem 3......
HOW TO TREAT FAKE POP
After the Sender upload a POP for fund paid but you couldn't physically confirm his payment with your bank, DO NOT confirm his POP even if he uses sweet words to urge you to do so,why should you confirm it when you haven't actually gotten the money he claimed to have sent.
What you should do is wait for 48 hours, Once the Half mark Green circle changes to Question Mark,
Open the Order chat box (Message) that is above the details button of the order
You will see a conversation being initiated by CRO, then upload the Fake POP there
Screenshot the conversation box and copy the Order number
Go to your Bank to collect Bank Statement for the period under review (stamped and sealed)
Then go to Support and create a ticket
Choose - Inform about fraud or dissenters as your topic
Then go ahead to write about the fake POP, attach the your Bank Statement and the conversation box you screenshot earlier
Drop the Order number as well too
Click on Save
Wait for Support/CRO team to act on your complaint
*Quick Resolution of Moratorium*
1. Place your ID card (international passport/driver licence/national ID card/voters card) closely to your face and snap it.
2. Hold such id card in your hand and snap it again
3. Click on Support and select Create
4. Select Identity Verification as your topic
5. Upload the two pictures you snapped and I write that such pictures is for your identification and verification purpose
6. Click on save
Wait for Support response thereafter.
Summary: Play your part by making the payment to the receiver if the account is correct forget that the person phone number switch off or not reachable, Just following the steps above and MMM CRO will confirm it.
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You still don't have an MMM Nigeria account? Click here to get started
1. First Problem: You are paired finally after waiting forever and you are to pay Mr.A, MMM would give you about 48hours to pay him orif you fail to do so, you would be blocked from the community loosing all your Mavros. You would normally want to get in touch with Mr.A before sending him money (especially when the money in question is huge e.g 500,000 Naira), the reason people call before sending money is to create alertness to the party so that he/she could quickly confirm the payment afterward and to make sure you don't send money to a wrong person. Ok the Problem now is, you tried to call him at the number he provided in his MMM profile but the line is always switched off or never reachable, Do you go ahead to send money to the account shown (without prior communication) or Do you refuse the transaction?
2. Second Problem: Whether there was an earlier communication with Mr.A prior sending him money or not, you sent him the funds and uploaded your POP (proof of payment) as instructed by MMM but Mr.A simply won't confirm it at his PO (personal Office),either cause he is too busy at work, busy doing other personal things, he is out of internet or he simply doesn't give a damn about you. This problem with non confirmation of POP can be very troubling, you go through extreme stress to pay someone and the person fails to go confirm the payment, You can't GH until your POP is confirmed, so what do you do?
3. This third problem can sometimes arise when you GH and you expect someone to pay you. The problem is that someone claims he has sent you money and uploaded a POP, meanwhile you are yet to get an alert confirmation from your bank that any money entered, Do you go ahead to confirm his POP which may be a fake POP?
4. Account placed on Moratorium (blocked from using the MMM system), how do i reinstate it?
...................................................................................................................................................................
NO COMMUNICATION WITH RECEIVER OR NON-CONFIRMATION OF POP BY RECEIVER
This cases are regular cases in MMM. Some guiders are not reachable at some particular time reasons best known to them. Why some receiver put invalid numbers that's not reachable.
Please note something about MMM. You can never loose your money as far as you have your Proof of Payment (POP). So I advise participants not to discard their POP until their payments are being confirmed.
To answer the first problem..In a situation like this, note that it is not a robot that clicked on GH for Mr.A. Since he has a request for GH, Mr.A is expecting payment and once he get payment, he must confirm.
You can do 3 things in cases when communication isn't working out with his provided phone number and when his guider is not reachable as well.
1. Click on the message icon on top the the details in the order to pay Mr.A.
Simply write Mr.A through that message box asking him for his direct line to reach him or if you can go ahead to make payment.
Immediately you write him, Mr.A would see it in his own PO when he logs in and CRO also sees the conversation. Mr.A will likely reply you.
2. Actually, whether there is phone conversation prior to money transfer or not, you can go ahead and make payment into the provided bank details of Mr.A and upload your POP afterwards. You would be confirmed by CRO even if Mr.A fail to confirm you, CRO may however ask you to upload your POP, so always make sure you keep your POP until you are confirmed.
3. If you are not still comfortable because you couldn't reach Mr.A, what you can do again is to click on details, scroll down and click on I REFUSE TO MAKE PAYMENT. A popup will come up and you should type in the box that 'the receiver details is not correct' and click on OK. The system automatically cancel the order to pay Mr.A and match you with someone else. The matching can be immediately or within 4 - 7 days. But note that you can only use this third option only once in every 31 days.
I hope my answers solved problems 1 and 2. Now on to problem 3......
HOW TO TREAT FAKE POP
After the Sender upload a POP for fund paid but you couldn't physically confirm his payment with your bank, DO NOT confirm his POP even if he uses sweet words to urge you to do so,why should you confirm it when you haven't actually gotten the money he claimed to have sent.
What you should do is wait for 48 hours, Once the Half mark Green circle changes to Question Mark,
Open the Order chat box (Message) that is above the details button of the order
You will see a conversation being initiated by CRO, then upload the Fake POP there
Screenshot the conversation box and copy the Order number
Go to your Bank to collect Bank Statement for the period under review (stamped and sealed)
Then go to Support and create a ticket
Choose - Inform about fraud or dissenters as your topic
Then go ahead to write about the fake POP, attach the your Bank Statement and the conversation box you screenshot earlier
Drop the Order number as well too
Click on Save
Wait for Support/CRO team to act on your complaint
*Quick Resolution of Moratorium*
1. Place your ID card (international passport/driver licence/national ID card/voters card) closely to your face and snap it.
2. Hold such id card in your hand and snap it again
3. Click on Support and select Create
4. Select Identity Verification as your topic
5. Upload the two pictures you snapped and I write that such pictures is for your identification and verification purpose
6. Click on save
Wait for Support response thereafter.
............................................................................................................................................
You still don't have an MMM Nigeria account? Click here to get started
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